Terms of Service

1. The Service

The Service is a B2B platform that lets consultants and organizations run narrative-alignment surveys and generate AI-assisted analysis. We may update, improve, or modify the Service over time.

The nonprofit pilot is free and invitation-only, with one initial internal diagnostic per organization. The organization chooses a 7, 15 or 30-day collection window, starting when the team link is generated. TBBS reviews the report before releasing it. This pilot does not include recurring reports. Optional statistical use requires separate permission as described in the Privacy Policy; accepting these Terms alone does not grant it.

2. Accounts and eligibility

You must provide accurate account information and are responsible for safeguarding your credentials and for all activity under your account. The Service is for business use by individuals who are at least 18 years old.

3. Customer responsibilities and data

As a customer, you act as the data controller for the survey responses you collect through the Service; we act as your processor. You are responsible for having a lawful basis to collect employee and respondent data, for providing required privacy notices to your respondents, and for handling their requests.

Our processing of personal information is described in our Privacy Policy and, where applicable, a Data Processing Agreement.

4. Acceptable use

You agree not to: misuse the Service or interfere with its operation; attempt unauthorized access; upload unlawful, infringing, or harmful content; or use the Service to collect data without a lawful basis.

5. Intellectual property and data ownership

Any optional use for grouped nonprofit statistics is governed by the separate choices described in the Privacy Policy and does not follow from the service license below.

We own the Service, including its software, design, and underlying models integration. You retain ownership of the survey data and content you submit ('Customer Data'). You grant us a limited license to process Customer Data solely to provide the Service.

6. Fees

Access to paid plans is subject to the fees and billing terms presented at sign-up [confirm pricing and billing terms]. Fees are non-refundable except where required by law.

7. Third-party services

The Service relies on third-party providers (including an AI provider for analysis, hosting, and email). Your use is also subject to those providers' terms where applicable. We are not responsible for third-party services we do not control.

8. Disclaimers

The Service and any AI-generated analysis are provided "as is" and "as available", without warranties of any kind. AI output may contain errors and is not professional advice; you are responsible for reviewing it before relying on it.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the amounts you paid for the Service in the 12 months before the claim.

10. Indemnification

You agree to indemnify us against claims arising from your Customer Data, your use of the Service, or your breach of these Terms or applicable law.

11. Term and termination

You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms or to comply with law. On termination, you may request export or deletion of your Customer Data as described in the Privacy Policy.

12. Governing law

These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in North Carolina [confirm venue].

13. Changes and contact

We may update these Terms; material changes will be posted here with a new effective date. Continued use after changes means you accept them. Questions: info@thebrandbuildingshop.com.